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客服说话技巧?

来源:www.callcentermkt.com   时间:2022-01-27 09:37   点击:69  编辑:汪江   手机版

语调要保持平和,不能出现任何能从语调感觉出来的情感波动。心里要学会换位思考,站在他的角度,很容易发现他是在无理取闹或是真的对问题产品有意见。

保持自己的语速 声音细腻 戒骄戒躁

移动客服的说话技巧

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